6.2质量目标及其实现的策划

6.2.1、组织应针对相关职能、层次和质量管理体系所需的过程建立质量目标。

质量目标应：

a）与质量方针保持一致；

b）可测量；

c）考虑适用的要求；

d）与产品和服务合格以及增强顾客满意相关；e）予以监视；

f）予以沟通；

g）适时更新。

组织应保持有关质量目标的成文信息。

6.2.2、策划如何实现质量目标时，组织应确定：

a）要做什么；

b）需要什么资源；

c）由谁负责；

d）何时完成；

e）如何评价结果。

6.2.1、The organization shall establish quality objectives at relevant functions, levels, and processes needed for the quality management system.

The quality objectives shall:

a. be consistent with the quality policy;

b. be measurable;

c. take into account applicable requirements;

d. be relevant to conformity of products and services and to enhancement of customer satisfaction;

e. be monitored;

f. be communicated;

g. be updated, as appropriate.

The organization shall maintain documented information on the quality objectives.

6.2.2、When planning how to achieve its quality objectives, the organization shall determine:

a. what will be done;

b. what resources will be required;

c. who will be responsible;

d. when it will be completed;

e. how the results will be evaluated.