7.2、能力

组织应：

a）确定在其控制下工作的人员所需具备的能力，这些人员从事的工作影响质量管理体系绩效和有效性；

b）基于适当的教育、培训或经验，确保这些人员是胜任的；

c）适用时，采取措施以获得所需的能力，并评价措施的有效性；

d）保留适当的成文信息，作为人员能力的证据。

注：应当考虑定期对必需的能力予以评审。

注：适当措施可包括对在职人员进行培训、辅导或重新分配工作，或者聘用、外包胜任的人员。

7.2、Competence The organization shall:

a. determine the necessary competence of person(s) doing work under its control that affects the performance and effectiveness of the quality management system;

b. ensure that these persons are competent on the basis of appropriate education, training, or experience;

c. where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken;

d. retain appropriate documented information as evidence of competence.

NOTE: Consideration should be given for the periodic review of the necessary competence.

NOTE: Applicable actions can include, for example, the provision of training to, the mentoring of, or the re-assignment of currently employed persons; or the hiring or contracting of competent persons.