7.4、沟通

组织应确定与质量管理体系相关的内部和外部沟通，包括：

a）沟通什么；

b）何时沟通；

c）与谁沟通；

d）如何沟通；

e）谁来沟通。

注： 沟通应当包括与质量管理体系相关的内部和外部反馈。

7.2、Communication

The organization shall determine the internal and external communications relevant to the quality management system, including:

a. on what it will communicate;

b. when to communicate;

c. with whom to communicate;

d. how to communicate;

e. who communicates.

NOTE: Communication should include internal and external feedback relevant to the quality management system.