8.5.5、交付后活动

组织应满足与产品和服务相关的交付后活动的要求。

在确定所要求的交付后活动的覆盖范围和程度时，组织应考虑：

a）法律法规要求；

b）与产品和服务相关的潜在不良的后果；

c）产品和服务的性质、使用和预期寿命；

d）顾客要求；

e）顾客反馈

f）对使用中数据的收集和分析（如性能，可靠性，经验教训）；

g）控制，更新和提供关于产品使用、维护、修理和大修的技术文件；

h）在组织外进行的工作的控制要求（如外场工作）；

f）产品/客户支援（如询问、培训、索赔、维修、更换零件、资源、报废）。

当交付后发现问题时，组织应采取包括调查和报告在内的适当的行动。

注：交付后活动可能包括担保条款所规定的相关活动，诸如合同规定的维护服务，以及回收或最终报废处置等附加服务。

8.5.5、Post-Delivery Activities

The organization shall meet requirements for post-delivery activities associated with the products and services. In determining the extent of post-delivery activities that are required, the organization shall consider:

a. statutory and regulatory requirements;

b. the potential undesired consequences associated with its products and services;

c. the nature, use, and intended lifetime of its products and services;

d. customer requirements;

e. customer feedback;

f. product/customer support (e.g., queries, training, warranties, maintenance, replacement parts, resources, obsolescence).

When problems are detected after delivery, the organization shall take appropriate action including investigation and reporting.

NOTE: Post-delivery activities can include actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.