9.1.3、分析与评价

组织应分析和评价通过监视和测量获得的适当的数据和信息。

注：适当的数据可以包括外部报告中关于产品和服务的问题的信息（如政府或行业通报、公告等）。

应利用分析结果评价：

a）产品和服务的符合性；

b）顾客满意程度；

c）质量管理体系的绩效和有效性；

d）策划是否得到有效实施；

e）应对风险和机遇所采取措施的有效性；

f）外部供方的绩效；

g）质量管理体系改进的需求。

注：数据分析方法可包括统计技术。

9.1.3、Analysis and Evaluation

The organization shall analyze and evaluate appropriate data and information arising from monitoring and measurement.

NOTE: Appropriate data can include information on product and service problems reported by external sources (e.g., government/industry alerts, advisories).

The results of analysis shall be used to evaluate:

a. conformity of products and services;

b. the degree of customer satisfaction;

c. the performance and effectiveness of the quality management system;

d. if planning has been implemented effectively;

e. the effectiveness of actions taken to address risks and opportunities;

f. the performance of external providers;

g. the need for improvements to the quality management system.

NOTE: Methods to analyze data can include statistical techniques.