10.1、总则

组织应确定和选择改进机会，并采取必要措施，以满足顾客要求和增强顾客满意。

这应包括：

a）改进产品和服务，以满足要求并应对未来的需求和期望；

b）纠正、预防或减少不利影响；

c）改进质量管理体系的绩效和有效性。

注：改进的例子可包括纠正、纠正措施、持续改进、突破性变革、创新和重组。

10.1、General

The organization shall determine and select opportunities for improvement and implement any necessary actions to meet customer requirements and enhance customer satisfaction.

These shall include:

a. improving products and services to meet requirements as well as to address future needs and expectations;

b. correcting, preventing, or reducing undesired effects;

c. improving the performance and effectiveness of the quality management system.

NOTE: Examples of improvement can include correction, corrective action, continual improvement, breakthrough change, innovation, and re-organization.