0.3.2 Plan-Do-Check-Act Cycle
The PDCA cycle can be applied to all processes and to the quality management system as a whole. Figure 2 illustrates how clauses 4 to 10 can be grouped in relation to the PDCA cycle.
The PDCA cycle can be briefly described as follows:
—— Plan: establish the objectives of the system and its processes, and the resources needed to deliver results in accordance with customers’ requirements and the organization’s policies, and identify and address risks and opportunities;
—— Do: implement what was planned;
—— Check: monitor and (where applicable) measure processes and the resulting products and services against policies, objectives, requirements, and planned activities, and report the results;
—— Act: take actions to improve performance, as necessary.
Figure 2 – Representation of the structure of this International Standard in the PDCA cycle
NOTE: Numbers in brackets refer to the clauses in this International Standard.