126.96.36.199、The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers. The organization shall conduct a review before committing to supply products and services to the customer, to include:
a. requirements specified by the customer, including the requirements for delivery and post-delivery activities;
b. requirements not stated by the customer, but necessary for the specified or intended use, when known;
c. requirements specified by the organization;
d. statutory and regulatory requirements applicable to the products and services;
e. contract or order requirements differing from those previously expressed.
This review shall be coordinated with applicable functions of the organization.
If upon review the organization determines that some customer requirements cannot be met or can only partially be met, the organization shall negotiate a mutually acceptable requirement with the customer.
The organization shall ensure that contract or order requirements differing from those previously defined are resolved.
The customer requirements shall be confirmed by the organization before acceptance, when the customer does not provide a documented statement of their requirements.
NOTE: In some situations, such as internet sales, a formal review is impractical for each order. Instead, the review can cover relevant product information, such as catalogues.