9.1.3、Analysis and Evaluation
The organization shall analyze and evaluate appropriate data and information arising from monitoring and measurement.
NOTE: Appropriate data can include information on product and service problems reported by external sources (e.g., government/industry alerts, advisories).
The results of analysis shall be used to evaluate:
a. conformity of products and services;
b. the degree of customer satisfaction;
c. the performance and effectiveness of the quality management system;
d. if planning has been implemented effectively;
e. the effectiveness of actions taken to address risks and opportunities;
f. the performance of external providers;
g. the need for improvements to the quality management system.
NOTE: Methods to analyze data can include statistical techniques.