5.2.1、Establishing the Quality Policy
Top management shall establish, implement, and maintain a quality policy that:
a. is appropriate to the purpose and context of the organization and supports its strategic direction;
b. provides a framework for setting quality objectives;
c. includes a commitment to satisfy applicable requirements;
d. includes a commitment to continual improvement of the quality management system.
5.2.1、Communicating the Quality Policy The quality policy shall:
a. be available and maintained as documented information;
b. be communicated, understood, and applied within the organization;
c. be available to relevant interested parties, as appropriate.
5.2、Organizational Roles, Responsibilities, and Authorities
Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated, and understood within the organization.
Top management shall assign the responsibility and authority for:
a. ensuring that the quality management system conforms to the requirements of this International Standard;
b. ensuring that the processes are delivering their intended outputs;
c. reporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to top management;
d. ensuring the promotion of customer focus throughout the organization;
e. ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.
Top management shall appoint a specific member of the organization’s management, identified as the management representative, who shall have the responsibility and authority for oversight of the above requirements.
The management representative shall have the organizational freedom and unrestricted access to top management to resolve quality management issues.
NOTE: The responsibility of a management representative can include liaison with external parties on matters relating to the quality manag